Service Desk
Public Detailed service description
What can user do in the Service
Chipster offers analysis tools for User to analyse their data. User can provide the initial data for example by uploading files from User’s laptop. After importing the data files to Chipster, User can select one or more of those files and a suitable analysis tool. Chipster copies the selected files to an analysis server, runs the selected tool, and stores the result files. User’s initial files and results files are collected to an analysis session (“Session”), which also stores the history of the analysis steps. Files in the Session are part of Content, defined in the Terms of Use.
User can view the files in the Session and run additional analysis jobs for them. User can download individual files from the Session or download the whole Session as a zip file.
Most tools are executed locally on the Chipster servers. Some tools that transfer data from external servers, use external servers to analyse the User’s data, or store the selected User’s data on external servers.
Basic information on user rights management
By default, only the User who created the Session, can access it. User can grant access to the Session for other user accounts or for the support personnel. Either read-only or read-write access can be granted. Granting a read-write access to a Session allows the recipient to do everything what the original User can do, including download or delete the Session or modify its access permissions.
Additional Terms of Use
- “Account” refers to a User who has registered a CSC user account, or who uses Chipster Service with any other login method
Certifications
None.
User content including personal data in the Service
User must evaluate whether this Service is suitable for their purpose. Please pay attention to special categories of personal data.
When CSC processes personal data in CSC’s services on behalf of the controller, we always require a personal data processing agreement. The user creates the description of processing activities in MyCSC customer portal. Data Processing Agreement.
The Service does not assert ownership or any intellectual property rights to users or customers organisations’ content in the services.
Client’s responsibilities
User must follow all the Terms of Use that applies using the Service
Client is also responsible for:
- Management of Session access rights
- Backups
- Information security
Service producer’s responsibilities
The service producer ensures that the service is available to customers as described in the service description.
The service producer is responsible for producing and developing the Service.
Service producer
CSC – IT Center for Science Ltd.
Service provider
CSC – IT Center for Science Ltd.
Last updated
2025-06-26